About the system

The United Information System of Electronic Healthcare in the Republic of Armenia is as a comprehensive and synchronous data-transmission platform for three types of data: clinical, administrative, and financial.

Currently, the registration and transfer of administrative, financial, and some clinical data related to the healthcare visits within the framework of the basic benefit and social insurance packages, and their reimbursement by state and insurance organizationst through the system are being administered.

2.9 million citizens have personal Electronic Health Records in the system. Citizens can access their personal page at armed.am website using their ID card and PIN.

The personal page of the patient currently contains information on the primary healthcare facility (PHF) and the physician in that PHF where the patient is registered at. It also provides information on the received treatment during visits, in the case of the BBP and social insurance package.

Once the e-Health system is fully operational, a citizen will have the opportunity to access and manage their health related information from one point.

The Advantages of the e-Health System

Reduction of risks of clinical errors

It enables accessing health records of every patient and to receive the required information through the system online and make informed decisions concerning their treatment.

Time saving

The information concerning the patient’s health is available online upon patient’s consent to doctors, regardless of where the healthcare facility is located and where the patient is. The electronic record of the patient’s health allows replacing the pile of paper with electronic data that can be reached in seconds, and the risks for their loss are excluded. The system also gives the opportunity to find a doctor, to make an appointment online, receive an electronic prescription if there is no need for additional examination.

Cost Reduction

It is possible to observe the results of all the examinations undergone by the patient through the system, which allows avoiding unnecessary examinations repetition.

Data-driven healthcare promotion

The e-Health system enables relevant organizations and governmental agencies to get accurate statistics on the overall health picture in Armenia. It promotes preventive healthcare, helps early diagnosis and reduces the risk of epidemic outbreaks.


The e-Health system helps to solve the problem concerning the lack of high-quality healthcare services in border communities.

The System software components

The e-Health system includes the following components:

  • Business registry, which contains a database of healthcare providers
  • Registry of the population attached to the healthcare service providers
  • Registry of medical equipments, technical facilities and other essential material resources for provision of healthcare services.

The System software subcomponents are:

The Patient Flow Management Module, which includes:

  • Sub-module of registration, queuing and referral of patients in order to provide healthcare services.
  • Sub-module of registration of visits of patients and cases
  • Schedule of work and workload of senior, middle and junior medical staff
  • Schedule of accessibility and workload for medical equipments, technical facilities and other essential material resources for provision of healthcare services

Electronic Health Records of the Patient, which contains:

  • Information on health issues and diognoses
  • Laboratory tests results
  • The list of medications received
  • Information on visits and other details, which have been filled in and uploaded by healthcare providers.

Module of Reports, which includes

  • Quantitative report bypopulation age and gender based groups
  • Quantitative and financial reports by state funded services
  • Quantative and financial reports by services provided within the scope of social package based insurance
  • Quantitative reports by measurements and activities

Module of management of insurance claims and initial inquiries, which includes:

  • Ability to reject and approve the insurance claims and initial inquiries
  • Ability to filter and export the rejected, approved, cancelled and automatically approved claims

Analytical Module, which includes

  • Receiving quantitative data per specialization of medical staff and hospitals
  • Receiving quantitative data concerning attached population per healthcare facilities
  • Receiving quantitative data on diagnoses per healthcare facilities
  • Receiving quantitative data on visits per dates and healthcare facilities